In the past month I have spent quiet a bit of money at Rue 21 online. I have a store near my house so I always do the, "Ship to Store" option.
When I got my order I received 2 coupons for a total of 40 Rue Bucks. I put a few things in my shopping cart (which most things are out of stock and they do not tell people). The total in my cart was under $55.00 dollars. I tried to use the 40 Rue Bucks and of course it would not let me.
So, I proceeded to call customer service. Which was an even BIGGER JOKE! The first person I spoke with (someone who is obviously from another country and acted like an American was bothering him..) told me very rudely that I did not understand how the Rue Bucks worked. No, I understand now that Rue 21 wants me to spend 80.00 dollars and use the Rue Bucks.
So basically they make back their 40 dollars in Rue Bucks they are giving you. Then he proceeded to tell me to spend 90.00 dollars for free shipping. I informed him I have a store near my home. I do not need free shipping, and that there was not 80.00 dollars worth of merchandise I wanted to buy, because I had already spent quite a bit at the store online already.
Also that they have not really updated their online store, and no new merchandise was available. The man did not ask for my name, or account info. He did not bother to look up my purchasing history with the store. I asked to speak with a supervisor, and at first he told me, "No".
I said, "excuse me? are you saying no to my asking for a supervisor"? He then told me it was not his fault I did not understand what he was trying to explain to me. He then put me on hold, and I was connected to a supervisor.
The supervisor was also from another country and acted like I was bothering him as well. Such disgust for Americans it is unmoral. The supervisor explained the same thing to me. Did not look up my information, or purchase history, and told me there was nothing he could do.
If I wanted to use the Rue bucks then spend 80.00 dollars.
I proceeded to tell him if this was how I was going to be treated that I would no longer do business with Rue 21. So, Rue 21 you have lost a good PAYING customer, and like I stated the Rue bucks are a SCAM.
Product or Service Mentioned: Rue 21 Rewards Program.
Reason of review: Poor customer service.
Monetary Loss: $40.
Preferred solution: Let the company propose a solution.
I didn't like: Rude customer service, Rue bucks scam, Long order processing time, Not letting customers know things are out of stock, Shipping.