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Rue 21 - Review in Footwear and Clothing category
ions/Comments: In regards to store 1019 Greenville tx, I am a former employee and I noticed my w2 form wasn't right, so I asked the Sm Anglea to get a number to call for my payroll concerns, she didn't contact me till after I went above her for information. She told...
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1.0
#1005188
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I purchased items with a gift card and received a confirmation and shipping tracking number stating my package was on the way. However as I am patiently waiting for the package as estimated time I pulled up the tracking number and no information could be found so I...
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Anonymous
Anonymous

Still do not have my refund. Gift card number given to me still has $0 balance.

2.2
#1002698
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Terrible company to deal with!! I have placed a couple of online orders with them and each one has been a nightmare. First order, half of it was cancelled after purchasing and took 2 weeks to ship, second order I paid with a gift card and tried to pay the $2 difference...
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2.5
I liked
  • Clothing i did receive
I didn't like
  • Shipping time
  • Unhelpful customer service
  • Processing time
#1002520
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Rue 21 Shipping Service Review

Rue 21
#977624
2.2
Details
I ordered a gift online and paid for 7 day shipping. I received an email 10 days later saying my package hasn't shipped yet. I've called I've asked for a refund and they refuse to give me a refund. This place is a joke!!!
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Rue 21 Shipping Service Review

Rue 21
#973783
1.0
Details
Put an online order ,PAID for 2day shipping $17. DID NOT RECIEVE MY purchase till 2weeks after! With 3 items missing! Now i have 3 Chrostmas gifts i have to shop for! & I have to wait 5-7 business days for a REFUND! The people i spoke to were NO HELP & RUDE!! WILLNEVER ORDER FROM RUE 21 AGAIN!!
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Rue 21 Shirt Review

Rue 21
#946423
My shirt ripped at school because of rue 21s horrible fabric
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Short Review on October 24, 2016

Rue 21
#942310
1.0
Details
**** them. Order still processing 8 days later, money GONE, can't even cancel order. Won't get here until at least November. Never ordering again from this cheap company. Service reps don't even speak proper English.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
I have placed numerous orders from Rue21 online and every time the order is incorrect- missing items, completely wrong package, items I did not order, etc. Incorrect package- customer service claims they are unable to do anything BUT a refund and I must send the entire...
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#1000642
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I ordered online the beginning of January. I placed my order. It took a week for them to let me know certain items were out of stock and they wouldn't be sending them. Fine whatever, I wasn't too upset about that, but that should have been a bad sign right there for...
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2.2
#997711
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They had a huge sale going on for a lot of items for $5. I purchased several items totaling up to $55. After i puahed place order. It sent me an email confirmation telling me my total was $191.43. It had charged me full price for everything i purchased. I called...
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1.0
#994401
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I was recently at the rue21 in the bay city MI mall to purchase an outfit for my daughter's senior pictures. Feeling a little overwhelmed with what style would look nice. Your staff stepped up and and help me so much.. they went beyond great customer service!. Not only...
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5.0
#993439
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I have shopped in their physical stores several stores and loved them. I tried to shop with them online and have had the worst experiences from any online retailer in my life. The first time I placed an order it was Sept 19th, 2016. On Oct 4th, I decided to check on my...
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1.3
#993158
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their deals are false advertisement,they wait a week to process order and cancel items saying out of stock,um duh you wait a week to ship out.they tell you to reorder ,that defeats the getting deals or having to pay shipping twice,they will never answer phone and...
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Anonymous
Anonymous

Thank you for this...I was wonder why my order is still processing and has not yet been shipped. I placed the order on 12/31. SMH!

2.5
#985911
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I order online from rue 21 7 days ago my oder still says processing i called and waited 30 min on the phone and the rudest customer service guy hung up on me i called back waited 30 more minutes and they tell me they dont know when my order will ship and and i cant...
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3.0
#984455
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