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Rue 21 - Completely wrong

I received notice my order was in. Picked it up inside was someone’s else’s order. The clerk in the store was a total B. I will never order online or shop in this store again
1.0
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Advertised vs Delivered
Customer service
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
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#1253857
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on may 5th 2018 my husband and i and our two daughters went to the mall to do some shopping and we stopped in rue 21 so my girls could get some things ,immediately when we walked in my husband said i will wait outside cause the smell of perfume is overwhelming in...
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2.0
I didn't like
  • One employee walking around spraying perfume
#1248866
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Rue 21 - Complaint

I ordered from them and never got my order. They won’t ship it out again nor refund my money. I never had issues before and always received my packages. I order online all the time from every where and only this company has the problem. I am highly irritated in their service and lack of concern for loyal customers.
1.9
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1242581
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Placed a order ovr a wk ago, did a tracking, results reads, pkg traveled state to state normal ups service, made it to Texas, there my pkg sits waiting on usps reg mail carrier to deliver, due to this company wanting to pay cheaper cost on their end while charger their...
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1.0
#1231000
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Rue 21 - Crap quality

I recently ordered off their website. Everything came in the correct color/size that I ordered, but the construction on most of the items was horrific. One of the items had unfinished seams, one item had the strap break off after 30 seconds of wear! The inside of the bag that the items came in smelled like cigarette smoke.
2.6
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1223461
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So i Placed my order on February 25 and i received a hurray your order has been shipped email on the 27th. I ordered 2 pairs of mid rise light blue jeggings and 2 pairs of vintage high rise jeggings as they call it but it was size 24 regular. Of corse I click the...
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3.7
#1204177
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I went into the Tanger Outlets Rue 21 in Pigeon Forge with my Friend Nikki Bowden. BOTH of us shop at Rue 21 all the time (online and in the store) We had an order that needed to be swapped out because the leggings arrived ripped. We were so incredibly mistreated that...
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Anonymous
gabby

sounds like those little spoiled silver spoon fed brats should never have jobs anywhere. Good lord. That kind of behavior makes me sick.. Me being 26 ,and young myself,I know ...

3.3
I didn't like
  • Customer servie
  • Manager toyre
  • Toyre at this location
#1201952
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Not long ago I got a pair of high rise, plain black leggings from Rue 21. They were incredible the first day- very soft, comfortable, and easy to move in. This changed when I took them off, though, and discovered a mixture of loose dye and seam strings stuck to my...
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Anonymous
Tonya

Same here! My toilet, bath tub and one of my sheets—stained from the dye. I bought more last week and wore a pair. They also are my size that I always get.....Wore for an hr a...

3.2
#1196761
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I placed an order to have mailed to my son in another state.I paid thru PayPal. The mailing address was wrong. I talked to Rue customer service 5 times. They refused to even try to correct the address even though it was not mailed until 3 days later. I could not...
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1.5
#1185406
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I went into the store in owasso Oklahoma yesterday I seen on the window they had plus size so I went in to check it out i brow's a little bit didn't see any plus size clothing so I asked the employee where's the plus size clothing he said that they don't carry much big...
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2.8
#1181413
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