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Rue 21 - 2 times in one week

Went to rue 21 at mid rivers mall twice in one week. There was a sign that stated the jeans were buy one get one, both times. Get up to the register and they said that sign wasnt suppose to be there. The checkout line behind me is so long, so i just said ting them up anyway... Tried to take back and they want to give me $7.00 for each pair of jeans that i paid over $30.00 in cash for....
1.0
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Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Staff
Value for money
#1159910
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Rue 21 - Awesome

A person in port Charlotte fl in rue 21 named Greg is funny and charming
#1156946
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Roseburg store is a joke. Without even asking me at the time of my return it was put back on my debit card. I still haven't seen a dime of my $80. I wanted the transaction cancelled and cash returned to me (since it was DEBIT) but the "manager" Could not do it for some...
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Anonymous
Nobody

Rue21 employee return policy states the can only do a defund using the customers tender. If you use debit we can only refund you in debit. It’s unfortunate but if employees do...

Anonymous
1156672

Also had ME call customer service lol?? Huge waste of time of course that should have been done on her end not mine. They need to let customers in on this stuff and waiting ...

1.0
#1156672
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Rue 21 - Ordered two coats never came had a email from the company s

Now when I called they do not know me number order numbers not associated with the right name or address getting the run around no money back. His company is full of crap and is nothing but a thief would never buy from them again worst customer service I’ve ever seen need to be put in jail be where you will get ripped off
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1144477
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I ordered 2 coats for my daughter and had them sent to store Bay City Mi.The employee went to the back and brought me an opened package and the proceeded to open the rest of it at the counter.She acted very surprised at the fact that one coat was missing and offered i...
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3.5
#1144409
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Placed an online order when hoodies were buy one get one 1/2 off. When they arrived they did not fit my son. I took them to the store which is an hour away from my hometown to exchange for a smaller size. They had one in the right size I needed but not the other. They...
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3.2
#1138110
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Rue 21 - Rejected credit card

Tried to order a gift card using my credit card of 5 years. Site repeatedly rejected it. It worked for other on line sites. Second time this has happened. Guess they don't want my business purchasing gift cards for 7 grandchildren and they won't be getting it.
#1131429
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Placed an online order at 10 pm their customer serivce line is only open from 10 am to 8 pm. My husbands pants were the wrong size so i called the next morning to have the size changed on my order. All i got was a waste of my time to give them all my information twice...
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1.7
#1129658
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When ordering on the website of Rue 21 multiple times items were out of the cart with no notification informing of being out of stock. Yesterday 11/3/2017 i placed my order, nothing DURING checkout or payment was there any mention of an item being completely...
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#1126239
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Placed order September 26th tryed tracking my order after I got email September 27 th that my order was shipped waited a week and nothing contacted UPS was told my package was never sent to them for shipping only a label was created contacted rue 21 was told my package...
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Anonymous
Trisha

Did you ever get your items? I am going through the same thing.

2.6
#1119033
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