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There were two employees one tall young lady and an older woman . I went to purchase my items and stood at the register for around 10 minutes while the older lady came into the register area with an arm full of t-shirts pulled a bunch of hangers out and never spoke to...
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1.6
#1256794
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on may 5th 2018 my husband and i and our two daughters went to the mall to do some shopping and we stopped in rue 21 so my girls could get some things ,immediately when we walked in my husband said i will wait outside cause the smell of perfume is overwhelming in...
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2.0
I didn't like
  • One employee walking around spraying perfume
#1248866
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Rue 21 - Completely wrong

I received notice my order was in. Picked it up inside was someone’s else’s order. The clerk in the store was a total B. I will never order online or shop in this store again
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1253857
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Placed a order ovr a wk ago, did a tracking, results reads, pkg traveled state to state normal ups service, made it to Texas, there my pkg sits waiting on usps reg mail carrier to deliver, due to this company wanting to pay cheaper cost on their end while charger their...
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1.0
#1231000
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Rue 21 - Complaint

I ordered from them and never got my order. They won’t ship it out again nor refund my money. I never had issues before and always received my packages. I order online all the time from every where and only this company has the problem. I am highly irritated in their service and lack of concern for loyal customers.
1.9
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1242581
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I went into the Tanger Outlets Rue 21 in Pigeon Forge with my Friend Nikki Bowden. BOTH of us shop at Rue 21 all the time (online and in the store) We had an order that needed to be swapped out because the leggings arrived ripped. We were so incredibly mistreated that...
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3.3
I didn't like
  • Customer servie
  • Toyre at this location
  • Manager toyre
#1201952
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Rue 21 - Wrong item

I ordered 2 dresses and paid for express shipping and they sent me 3 shirts. I was told cannot get my money for shipping and have to,return items in order to get money when it was the companies fault. Not mine!!
#1262552
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I went into the store in owasso Oklahoma yesterday I seen on the window they had plus size so I went in to check it out i brow's a little bit didn't see any plus size clothing so I asked the employee where's the plus size clothing he said that they don't carry much big...
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2.8
#1181413
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In the past month I have spent quiet a bit of money at Rue 21 online. I have a store near my house so I always do the, "Ship to Store" option. When I got my order I received 2 coupons for a total of 40 Rue Bucks. I put a few things in my shopping cart (which most...
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Anonymous
Bella doll

Glad I read this my simple *** thought ruebucks was like the cash Kohl's. I have 140 ruebucks it's a nice deal but thought it was to use as purchasing not spending more money....

Anonymous
Taniyah staton

Need to get more clothes...

2.8
I didn't like
  • Long order processing time
  • Rude customer service
  • Not letting customers know things are out of stock
#1065618
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Not long ago I got a pair of high rise, plain black leggings from Rue 21. They were incredible the first day- very soft, comfortable, and easy to move in. This changed when I took them off, though, and discovered a mixture of loose dye and seam strings stuck to my...
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Anonymous
Tonya

Same here! My toilet, bath tub and one of my sheets—stained from the dye. I bought more last week and wore a pair. They also are my size that I always get.....Wore for an hr a...

3.2
#1196761
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