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Rue 21 - Package NEVER Delivered

I was supposed to receive my order on the 8th but no UPS truck ever came to my place even though their website now says delivered. I was even outside when the UPS website says it was delivered. I contacted UPS and told they told me because of the shipment method Rue 21 had selected I needed to call them. I called Rue 21 and they told me they aren't responsible for lost or stolen packages but to call back in 10 days after they opened an investigation. I need my order before the 22 which is when the foreign guy told me to call back.
2.5
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
I liked
  • Actual store employees
I didn't like
  • Unwillingness to take responsibility
  • Unhelpful customer service
#1445431
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Rue 21 - Package never delivered

I was supposed to receive my order on the 8th but no UPS truck ever came to my place even though their website now says delivered. I called UPS and they said because of the type of shipping method Rue used I had to talk to them. I called Rue got some foreigner and he told me he'd open an investigation and to call back on the 22. I needed the stuff for an event before then. He said they wouldn't consider a refund until after the investigation. Amazon would have given me my money back then started the investigation. I even told him I was going to use the refund to re-buy the same items and have them shipped to a store this time.
#1445427
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ordered 2 ring holders for phone at $3.00 each, ship to store for $4.95, it was $7.95 ship to home on a $6.00 order. on 10-30-2018, on 10-31-2018 they billed my credit card for $11.52, 11-2-2018 received email that my order is ready to pickup at store went to store on...
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1.0
#1397625
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In the past month I have spent quiet a bit of money at Rue 21 online. I have a store near my house so I always do the, "Ship to Store" option. When I got my order I received 2 coupons for a total of 40 Rue Bucks. I put a few things in my shopping cart (which most...
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Anonymous
Anonymous

If you had eliminated two phrases from your complaint, you'd sound slightly more legitimate and much less like a prejudiced buffoon. Namely:'(someone who is obviously from ano...

Anonymous
Bella doll

Glad I read this my simple *** thought ruebucks was like the cash Kohl's. I have 140 ruebucks it's a nice deal but thought it was to use as purchasing not spending more money....

2.8
I didn't like
  • Rue bucks scam
  • Shipping
  • Not letting customers know things are out of stock
#1065618
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Placed an order online on August 2. Received order conformation stating 7 to 10 days for delivery. Called customer service on Mon August 13th to check the status and the gentleman checked and stated that I would have it in hand on Thursday August 16th. Here we are,...
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ImminentMagellanicPenguin
ImminentMagellanicPenguin

see my review #1397625, 11-10=18 I used "ship to store" which was $3.00 less then ship to home, on a $6.00 order. I don't believe at this time I will see my order or refund of...

1.0
I didn't like
  • Long order processing time
  • Staff giving me incorrect info
  • Rude customer service
#1335404
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I order from rue21 two weeks ago and I have yet to receive a package. I called USPS and they said my package was delivered last Thursday. I know for a fact it wasn't because I was at home all day expecting it. I called the customer service number 3days in a row and no...
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Anonymous
Jojohomer

Same thing happened to me just this week! I blasted them on Instagram and tagged them!

2.5
#1354567
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This is completely unacceptable this company is stealing from me. I haven’t received any information regarding my refund for items that i purchase on Aug 19 That i have not received.UPS has open and closed the investigation and stated that I need to contact the...
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1.0
#1358406
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Made a $380 back to school purchase online for my boys on 8/11/2018. They started school on 8/16/2018 so I decided to pay for overnight shipping. 8/13/2018 The day the order was suppose to be here,it wasn’t. So I called and they said they would refund the shipping....
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1.0
#1348118
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I am a worker for RGIS and I am just disgusted with the way a young African American girl was treated when we did inventory in Wichita. She was so sweet and so funny she had me and another worker so tickled. But there was a manager who kept picking on her he would come...
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Anonymous
noneya

yeah sure.it probably looked like she was being mistreated to you,because everyone owes you something huh...lmao... I call bs because everything is descrimination to you idiot...

Anonymous
Kourtney

I had seen your comment on another website. I hate to see this and I assure you that this is not the case in all the rue 21 stores. I am a manager at the rue 21 in Winston Sal...

1.0
#1286756
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Contact Rue 21

Mailing Address:
Rue21
800 Commonwealth Dr.
Warrendale, Pennsylvania 15086
United States
Phone:
(866) 533-4783
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Rue 21 Products and Services

I placed a order on 8/3/2018, but still have not recieved it after tracking the package was suppose to have come up lost after been scan in. Pissed i am due to the fact these were school clothes i was purchasing for my son not to mention school started on 8/20. Ive...
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1.3
#1336103
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