Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

Terrible company to deal with!! I have placed a couple of online orders with them and each one has been a nightmare.

First order, half of it was cancelled after purchasing and took 2 weeks to ship, second order I paid with a gift card and tried to pay the $2 difference through my Paypal account only to get an email showing the total balance was removed from Paypal and nothing from the giftcard. I emailed them about this and they replied with " I' m sorry but your payment method cannot be changed after purchase, if you need further assisstance please call our 1-800 number" which I tried to do several times and was put on hold for an ungodly amount of time each time. I finally just gave up and waited for my order to come and some of it did, (3 items out of the 10 I ordered!? I am still almost two weeks later waiting for the rest of that to arrive, if it ever does.........

Do Not Purchase from this place!! You will regret it :(

Product or Service Mentioned: Rue 21 Gift Card.

Reason of review: Problems with payment.

I liked: Clothing i did receive.

I didn't like: Processing time, Unhelpful customer service, Shipping time.

Company wrote 0 public responses to the review from Feb 04, 2017.
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