Rue 21 - Defective merchandise purchased by ten year old granddaughter
I previously submitted this complaint and have received no satisfaction. Please send a response to this address-
P. O. Box 276
South Coffeyville, Oklahoma 74072
I have a complaint about a fluorescent lime green hooded jacket my ten year old granddaughter, Emily, bought with her own money in a rue 21 store in Muskogee, Oklahoma. I washed the jacket according to instructions and it practically fell apart. As I said, Emily, my ten year old granddaughter bought this with money she received for Christmas. If it was possible, I would repair it, but, there is no way I can, as the 'fur' lining is torn and shedding, besides the seams of the outer jacket coming apart. Something needs to be done to compensate ten year old Emily for this POOR quality product. She was visiting relatives in Wagoner, Oklahoma when she purchased it and we live in South Coffeyville, Ok, the nearest rue 21 is in Bartlesville, Ok. I tried to get this taken care of at the Bartlesville store and they were not cooperative. Unfortunately, we don't have a receipt, because of the fact she was visiting relatives. I have several granddaughters who purchase items at rue 21, but, plan to put a stop to that, if we do not get a satisfactory response to this problem. I will also plan to post a picture of the torn jacket and the details of the situation on facebook. I also plan to write to the Tulsa tv stations that have consumer complaint departments that check into this type of problem. Sincerely, Shirley J. Lowrey
Thank you in advance for your help.
Monetary Loss: $20.