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I went into the Tanger Outlets Rue 21 in Pigeon Forge with my Friend Nikki Bowden. BOTH of us shop at Rue 21 all the time (online and in the store) We had an order that needed to be swapped out because the leggings arrived ripped. We were so incredibly mistreated that...
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3.3
I didn't like
  • Toyre at this location
  • Manager toyre
  • Customer servie
#1201952
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Not long ago I got a pair of high rise, plain black leggings from Rue 21. They were incredible the first day- very soft, comfortable, and easy to move in. This changed when I took them off, though, and discovered a mixture of loose dye and seam strings stuck to my...
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Anonymous
Tonya

Same here! My toilet, bath tub and one of my sheets—stained from the dye. I bought more last week and wore a pair. They also are my size that I always get.....Wore for an hr a...

3.2
#1196761
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I placed an order to have mailed to my son in another state.I paid thru PayPal. The mailing address was wrong. I talked to Rue customer service 5 times. They refused to even try to correct the address even though it was not mailed until 3 days later. I could not...
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1.5
#1185406
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I went into the store in owasso Oklahoma yesterday I seen on the window they had plus size so I went in to check it out i brow's a little bit didn't see any plus size clothing so I asked the employee where's the plus size clothing he said that they don't carry much big...
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2.8
#1181413
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We visited the northpark mall in Jackson ms for some items and because of course they were buy 1 and get another 50% off certain items we didn't find what we needed so we went to the outlets of ms in pearl ms ..that store have more variety and walking in we felt unease...
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3.2
#1178170
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I purchased a candle approx 2 months ago... before Christmas. I lit the candle a few times. I lit it one day and after approx 30 minutes of burning, it exploded. Glass went everywhere and so did the wax. Covered my counters. I emailed rue21 and was told I needed an...
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#1171756
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Rue 21 - Gift card ridiculous

Unable to use gift card online. Contacted customer service and was bounced to 3 different departments, only to be bounced back to the first person I spoke with. The last person, in gift card balance, was VERY rude. This issue is not MY issue.. it is an issue I expected your service team to resolve, yet I still cannot use my gift card online.
2.2
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Exchange, Refund and Cancellation Policy
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#1169635
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Rue 21 - Shut them down

Rip off I will never order from this company again. Placed an order they shipped it to the wrong address but tried to say it was my fault and there was nothing they could do.
1.8
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Advertised vs Delivered
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
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Product or Service Quality
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#1166548
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Rue 21 - GREAT SERVICE

In the cookeville rue 21 I recieved excellent customer service from the store associate Hannah! She was very helpful and was very professional! I was impressed and I deal the customer service industry on a daily basis! Definetely will go to this store again!
5.0
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1165143
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I have been tracking my shipment for almost 30 days only for it to say my order has been voided. Still waiting on the return of my money. I will never be ordering online from rue 21 again. From the reviews everyone is having similar issues. Terrible experience!
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Anonymous
Jeanetteee

Did you ever get your money back ?I order from there recently and I have yet not received anything. I've called twice and they keep saying the order would be put out and the 2...

#1160611
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