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Order Number: W005189073 Placed on 8/2. I started to inquire about the shipment around 8/12. They said I would get a notification. I did get an email on 8/15 stating the order had shipped. I also got the UPS tracking info. I called on 8/20 when I checked UPS tracking...
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2.7
I liked
  • Special pricing for items i wanted to give as gifts
I didn't like
  • Never got my items when told i would
#1335665
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Placed an order online on August 2. Received order conformation stating 7 to 10 days for delivery. Called customer service on Mon August 13th to check the status and the gentleman checked and stated that I would have it in hand on Thursday August 16th. Here we are,...
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1.0
I didn't like
  • Long order processing time
  • Staff giving me incorrect info
  • Rude customer service
#1335404
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Rue 21 - Aweful!!!!!

I paid for overnight shipping on Sunday. I was expecting my package on Monday. Then when i call on Monday evening yall don't ship pn Sunday but yall charge me the overnight price. Pure false advertisement. I would not recommend online shipping with Rue 21. A bunch of lies
1.7
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1334678
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Rue 21 - Terrible

Location Galesburg Illinois. 080118 upon entering the store i received a hello five people were behind the counter laughing and talking about relationships...at no time was i ask what i was looking for or did i need help so i helped myself as much as i could ...feeling frustrated with the poor service i left... cost you a customer and money.
2.8
Details
Customer service
Location
Price Affordability
Staff
#1318530
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On July 5th at approximately 4 p. M. We entered a very disheveled, dirty, messy store with clothes on the floor. There appear to be no other customers in the store. There seem to be four sales reps, only one seem to be working. The clothes were not clearly marked for...
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1.0
#1297079
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I am a worker for RGIS and I am just disgusted with the way a young African American girl was treated when we did inventory in Wichita. She was so sweet and so funny she had me and another worker so tickled. But there was a manager who kept picking on her he would come...
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Anonymous
noneya

yeah sure.it probably looked like she was being mistreated to you,because everyone owes you something huh...lmao... I call bs because everything is descrimination to you idiot...

Anonymous
Kourtney

I had seen your comment on another website. I hate to see this and I assure you that this is not the case in all the rue 21 stores. I am a manager at the rue 21 in Winston Sal...

1.0
#1286756
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This company is by far the worst company ever, every store that I have been into was very nasty and unorganized. Such rude customer service and I happen to be in a certain store one day and over heard the employees talking about their district manager and someone else...
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Anonymous
Kourtney

I will say some rue 21 are cleaner and more organized than others and unfortunately that goes along with customer service as well. I am a manager at the rue 21 in Winston Sale...

#1284460
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The manager Chelsey(centralia wa store) was rude she never left her cash register even though it was slow she just stood their like a log never helped me look at clothes or even said hello when I come in usually I get a nice greeting and they help me find my things but...
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Anonymous
Kourtney

Hi I am a manager at the rue 21 in Winston Salem and I hate the experience that you have had. I promise that not all staff is like that and customer service is a high priority...

#1283592
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I ordered 2 dresses and paid for express shipping and they sent me 3 shirts. I was told cannot get my money for shipping and have to,return items in order to get money when it was the companies fault. Not mine!!
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Anonymous
Kourtney

Unfortunately when you return in store you cannot get the shipping back although I am unsure of how the online processes work. I will say though that typically in store you ar...

#1262552
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There were two employees one tall young lady and an older woman . I went to purchase my items and stood at the register for around 10 minutes while the older lady came into the register area with an arm full of t-shirts pulled a bunch of hangers out and never spoke to...
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1.6
#1256794
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