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Roseburg store is a joke. Without even asking me at the time of my return it was put back on my debit card. I still haven't seen a dime of my $80. I wanted the transaction cancelled and cash returned to me (since it was DEBIT) but the "manager" Could not do it for some...
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Anonymous
Nobody

Rue21 employee return policy states the can only do a defund using the customers tender. If you use debit we can only refund you in debit. It’s unfortunate but if employees do...

Anonymous
1156672

Also had ME call customer service lol?? Huge waste of time of course that should have been done on her end not mine. They need to let customers in on this stuff and waiting ...

1.0
#1156672
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Rue 21 - Ordered two coats never came had a email from the company s

Now when I called they do not know me number order numbers not associated with the right name or address getting the run around no money back. His company is full of crap and is nothing but a thief would never buy from them again worst customer service I’ve ever seen need to be put in jail be where you will get ripped off
1.0
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Advertised vs Delivered
Customer service
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#1144477
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I ordered 2 coats for my daughter and had them sent to store Bay City Mi.The employee went to the back and brought me an opened package and the proceeded to open the rest of it at the counter.She acted very surprised at the fact that one coat was missing and offered i...
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3.5
#1144409
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Placed an online order when hoodies were buy one get one 1/2 off. When they arrived they did not fit my son. I took them to the store which is an hour away from my hometown to exchange for a smaller size. They had one in the right size I needed but not the other. They...
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3.2
#1138110
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Rue 21 - Rejected credit card

Tried to order a gift card using my credit card of 5 years. Site repeatedly rejected it. It worked for other on line sites. Second time this has happened. Guess they don't want my business purchasing gift cards for 7 grandchildren and they won't be getting it.
#1131429
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Placed an online order at 10 pm their customer serivce line is only open from 10 am to 8 pm. My husbands pants were the wrong size so i called the next morning to have the size changed on my order. All i got was a waste of my time to give them all my information twice...
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1.7
#1129658
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When ordering on the website of Rue 21 multiple times items were out of the cart with no notification informing of being out of stock. Yesterday 11/3/2017 i placed my order, nothing DURING checkout or payment was there any mention of an item being completely...
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#1126239
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Placed order September 26th tryed tracking my order after I got email September 27 th that my order was shipped waited a week and nothing contacted UPS was told my package was never sent to them for shipping only a label was created contacted rue 21 was told my package...
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Anonymous
Trisha

Did you ever get your items? I am going through the same thing.

2.6
#1119033
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I bought 2 rounders as the store was closing in 3 weeks.. They told me they would contact me when it was time to pick them up... They closed without notice without giving me the rounders!!!!!! Talked to the Asst mgr at Wal Mart and told her I got stiffed...she said...
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1.0
#1095494
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Went to Rue 21 to buy my daughter a shirt for school pictures. I see a stand with a BIG sign that says "Buy 1 get 1 for $3.00" on the stand was 1) Jean jackets 2) shirts and jeans. I told my daughter to try the jean jacket and a shirt. Get up to the counter to pay and...
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Anonymous
Anonymous

There are sliders on the sign saying which items it applies too. Look closer. As a customer that shops there a lot I’ve learned to always read the fine print

1.0
#1091135
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