I went into the Tanger Outlets Rue 21 in Pigeon Forge with my Friend Nikki Bowden. BOTH of us shop at Rue 21 all the time (online and in the store) We had an order that needed to be swapped out because the leggings arrived ripped. We were so incredibly mistreated that...Read more
Not long ago I got a pair of high rise, plain black leggings from Rue 21. They were incredible the first day- very soft, comfortable, and easy to move in. This changed when I took them off, though, and discovered a mixture of loose dye and seam strings stuck to my...Read more
I placed an order to have mailed to my son in another state.I paid thru PayPal. The mailing address was wrong. I talked to Rue customer service 5 times. They refused to even try to correct the address even though it was not mailed until 3 days later. I could not...Read more
I went into the store in owasso Oklahoma yesterday I seen on the window they had plus size so I went in to check it out i brow's a little bit didn't see any plus size clothing so I asked the employee where's the plus size clothing he said that they don't carry much big...Read more
We visited the northpark mall in Jackson ms for some items and because of course they were buy 1 and get another 50% off certain items we didn't find what we needed so we went to the outlets of ms in pearl ms ..that store have more variety and walking in we felt unease...Read more
I purchased a candle approx 2 months ago... before Christmas. I lit the candle a few times. I lit it one day and after approx 30 minutes of burning, it exploded. Glass went everywhere and so did the wax. Covered my counters. I emailed rue21 and was told I needed an...Read more
Rue 21 - Gift card ridiculous
Unable to use gift card online. Contacted customer service and was bounced to 3 different departments, only to be bounced back to the first person I spoke with. The last person, in gift card balance, was VERY rude. This issue is not MY issue.. it is an issue I expected your service team to resolve, yet I still cannot use my gift card online.
Rue 21 - Shut them down
Rip off I will never order from this company again. Placed an order they shipped it to the wrong address but tried to say it was my fault and there was nothing they could do.
Rue 21 - GREAT SERVICE
In the cookeville rue 21 I recieved excellent customer service from the store associate Hannah! She was very helpful and was very professional! I was impressed and I deal the customer service industry on a daily basis! Definetely will go to this store again!
I have been tracking my shipment for almost 30 days only for it to say my order has been voided. Still waiting on the return of my money. I will never be ordering online from rue 21 again. From the reviews everyone is having similar issues. Terrible experience!Read more
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