Rue 21
Reviews and Complaints
Psssd customer
- Helpful when you reach someone
- To much robot information
User's recommendation: Don’t get frustrated
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Verified ReviewerFile complaint
- District management
Preferred solution: Human resources
User's recommendation: Dont work here
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI was sent the wrong item.
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t order online
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerManager was very rude
Preferred solution: Let the company propose a solution
User's recommendation: Treat customers with dignity every body don’t steal don’t judge all all people by past experiences
Employee vaping at store in Sioux Falls
Preferred solution: Apology
I was treated unfair as a customer and cheated out of my money
User's recommendation: Do not shop there because you will not be treated fairly and you will get cheated out of your money.
Website
User's recommendation: I wouldn’t recommend anyone
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Verified ReviewerNo delivery
- Customer service - no delivery of item
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEmployee work fraud
- Assistant manager
- Management
Preferred solution: Fire and replace management
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing items more than 1
Preferred solution: Full refund
User's recommendation: To never shop online or support, because I have lost money and items wasnt in my box when received
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMarch 21st 2020 (order)
I ordered some stuff online like a week ago. My stuff was suppose to be shipped to the store today .
Then I get a email saying the store is closed due to the corona virus . I see that fed ex tried to make the delivery. So I called rue21 866 number and its like a automatic thing saying they updating or something please email !! So I email and its all automatic responses !
I couldnt speak to anyone!!!! I called fedex to see if I can change to pick up at fed ex location they said only shipper can make changes im so upset !!my birthday is in a few days and Im not getting my order because of rue21 lack of everything!!! Im so pissed!! I never shop or buy my self anything then when I finally do for my birthday I dont get my stuff !
I want my order like it said when I ordered it! The corona virus or not I should be able to speak to someone for convenience due to my order ! So I can actually get it!! Im so mad !
Then the email said they shipping everything back to the warehouse and will issue me a refund!! I want my order!!
I wanna be able to speak to someone!!! I wanna scream !!
Preferred solution: Let the company propose a solution
User's recommendation: No !!!!
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Verified ReviewerHorrible business
- Cheap
- Rude customer service
- Unwillingness to take responsibility
Preferred solution: Full refund
User's recommendation: Never buy from them
Complaint
Preferred solution: Let the company propose a solution
Refund
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLost item
- Special pricing for items i wanted to give as gifts
Preferred solution: Deliver product or service ordered
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You should be fired
Management needs to go. And customers should stay away.
When people are exposed to someone with covid that they live with or come back positive but the district manager doesnt believe them thats kinda messed up. The whole staff walked out because of how poorly it was handled