Rue 21
Reviews and Complaints
www.rue21.com
Anonymous
Enterprise, Alabama
Enterprise, AL Rue21-RUDE!
The associates are required to sell fragrances. They have a goal number to sell every day and if they don't then their hours will get cut. It is a very manipulative way to keep employees. The associates can't make a customer purchase a fragrance. They may not have enough money, may not like the fragrances, may be allergic to them, or may just get sick of being harassed by the associates and managers. I'm suprised that my local store gets any business at all because their manager, Melanie, is always rude, pushy, and loud. She never takes no for an answer from her customers even after they have repeatedly told her they didnt want to purchase any fragrances or that they do not have money to guy one. I have been told by many people that they do not shop there because Melanie & Justin are so obnoxious and rude. They yell at their employees from across the store & I have also heard them using vulgar language and curse words on the sales floor. They are mean to their employees and are only concerned about theirselves. They do not genuinely care what their customers want or need. Rue21 needs to evaluate the way they treat their customers and employees.
Anonymous
Boise, Idaho
Get a new manager
well i tried calling but i have gotten no answer but i would like to say that i as a customer i suggest that all managers should be checked upon as an employee because its not the first time but everytime i go into the store at rue 21 in ONTARIO,OREGON the manager monica i dont know her last name but everytime i go in she either gives me and my freinds dirty looks or if she asks me if i need help and i say yes she gets an attitude and pretends to not know where anything is like this one time i asked one of the employees if they had a certain dress i wanted and she knew i could hear her so she tells the employee thats all we have in stalk and she knows it1..um obvi i dont know if im asking, also yesterday when i went to go browse around you know just to see what new stuff were in as i was leaving she screamed out thank you in a rude tone and i didnt respond so she decided to yell something else out and i didnt understand what she said but out of all employees i think managers should be the last to be yelling rude things to customers especially when i did nothing to her now i dont know if its a personal issue she has with me because i dont know her but she shouldnt be treating anyone like that especially yelling rude thing out as we are walking out of the store and if her goal is to make people feel uncomftorable when trying to shop then she sucks at her job, as manager, that being said i would appriciate if next time someone walks out of that store she dosent yell out rude remarks and if she has personal issues with customers she should be professional enough to keep her problems away from work.
3 comments
olive Xpc
Stone Mountain, Georgia
Rue 21 griffin georgia
Last Friday I was in that store shopping and needed some help, and the so called manager who's name I believe was Lynn. Was rude and had me stand and wait while she was looking at paperwork. Before she would help me. I was very dissapointed in the customer service and I wont be back. It is a real shame that store has went so down hill so quickly. It used to be one of my favorites especially having teen aged children who love the clothes from there. I will go to the ranger store from now on if I even shop rue 21.
2 comments
Hollyn Xvj
Mechanicsburg, Pennsylvania
Rue 21 Hershey Pa $10 off $20 etc. Coupon
Tried to use this coupon in Hershey Pa, knowing full well the terms and conditions regarding the 40% off items and BYGO 1/2 off eligible items. When you shop at this store, every rack has a set price on top, for example, $8, $12 etc. As a consumer, you think "Wow, what a deal". Then you go to the register and are told that the items you chose do not fall under the conditions. I then asked, "Where are the coupon eligible items?" Nothing in the store says 40% off. I am told that they are the 40% off and BYGO 1/2 off items. Then she told me it was my responsibility to figure out which prices on the racks were discouned by 40% and I should bring a calculator!! Then she tried to give me a coupon for a future visit. I told her to save it for the poor girl behind me with a *** load of clothes, thinking she was getting the same deal..lol. I WILL NEVER SHOP AT A RUE 21 AGAIN!
4 comments
Anonymous
Washington, District Of Columbia
RUE 21 Gastonia, NC
Customer service is not satisfactory. They also have a bathroom and do not allow you to use it. They are okay with you spending $300 + dollars but want you to go else where to use the restroom. I will not be spending my money on myself, children, spouse, or any other gift card like I had done over the years and especially during Christmas time. The 2 girls working also gossipped openly about another employee while I shopped. They discussed how horrible that person was and the conversation was loud and petty and there is no respect while loyal shoppers are present.
6 comments
Anonymous
Greensburg, Pennsylvania
Rue21- Not a fun experience
I went to my local Rue21 today expecting to use a coupon ($5 off a purchase of $20 or more) I received when I signed up to receive their emails. My plans were abrubtly changed when I reached the door of the small town clothing store. I was displeased with this shopping trip for several reasons. First, the store chose to blast horrible music throught the entire store. One can't even hear themselves think or decide which items they would like to purchase. Secondly, the racks of clothing were horribly unorganized. While sorting through a rack of rompers/dresses that were on sale for buy one get one five dollars, I found a dress that was my size (which happens to be a small), but suddenly I found a pattern of extra large, medium, large, small, medium, extra small, etc. How unorganized! How do they expect their customers to find the correct size? After finding only one small and a medium, I decided to venture to the opposite side of the store to browse the belts, as I needed a few more dollars to be able to use the coupon. Just like the first clothing rack, the one dollar belt display was hideous. Belts were scattered here and there, once again not organized according to size. I found a fairly cute yet simple belt, but was upset when I discovered that it was a medium/large. I was determined to find this belt in my size, so I searched the rack. When I found no belts in my size, I turned to the jewelry section. There was actually a very good sale on jewelry. Most of the bracelets, necklaces, and rings were 75% off the already reduced price. I found two cute necklaces that were very cheap (advertised as $1 on the sign). While all of this was happening, the only employee in the store was talking on the phone in the corner of the building. Being so far away from the cash register, someone could have robbed the store while she was chatting on the phone. Most stores offer friendly employees that continually ask how their customers are doing, however, Rue21 lacks that feature. After my horrible experience, I mustered up enough courage to take my purchases to the check out counter. My mother and I waited there for at least ten minutes until the cashier was able to terminate her phone conversation and come help us. She finally came over and rang up our order. I barely even removed the coupon from my purse and she said, "Is that a coupon? If so, you can't use it. It isn't valid on 40% off items." I was so angry that I should have put everything back and left the store, but I didn't. Then, almost as an apology for telling me that I couldn't use the coupon, she told us that we could purchase a perfume for only $9.99. I didn't want the perfume. I came to the store for one reason: to use the coupon. I later found out that the necklaces that I thought were only $1 rang up as $2. In conclusion, Rue21 has very cute clothes and accessories, but I was very displeased with my experience.
21 comments
Anonymous
Greensboro, North Carolina
Rue 21
I have never been treated so bad. I shopped at Rue 21 in NC and had a horrible experience. The customer service sucks! The clothes dont hold up after one wash and the employees have no personality! I will never shop there ever again !!
4 comments
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I experienced the same rude service, i asked for help and she informed me i.would haveto wait in a very.unprofessional and unfriendly manner,
worst place to shop and work. The fragrance smells bad and the music is too loud.
the manager sucks and she has chip on her shoulder. She treat the kids that work ther like slaves
The associates are required to sell fragrances. They have a goal number to sell every day and if they don't then their hours will get cut.
It is a very manipulative way to keep employees. The associates can't make a customer purchase a fragrance. They may not have enough money, may not like the fragrances, may be allergic to them, or may just get sick of being harassed by the associates and managers. I'm suprised that my local store gets any business at all because their manager, Melanie, is always rude, pushy, and loud.
She never takes no for an answer from her customers even after they have repeatedly told her they didnt want to purchase any fragrances or that they do not have money to guy one. I have been told by many people that they do not shop there because Melanie & Justin are so obnoxious and rude. They yell at their employees from across the store & I have also heard them using vulgar language and curse words on the sales floor. They are mean to their employees and are only concerned about theirselves.
They do not genuinely care what their customers want or need. Rue21 needs to evaluate the way they treat their customers and employees.