Anonymous

So messy and unorganized!

Rue 21 - So messy and unorganized!
Rue 21 - So messy and unorganized!  - Image 2
Rue 21 - So messy and unorganized!  - Image 3

This was the rue21 in the Michigan City (Indiana), outlet mall. As soon as we walked in, the store was a complete mess!

Nothing was folded, nothing was organized, nor put in it's right place. The employees were to no help. They were having conversations to each other, not even minding the customers. Shoes, jewelry, underwear, clothes, and so much more on the floor!

Who wants to buy clothes and other things that were on the dirty floor? Unbelievable. The rue21 in Valparaiso, IN was 100% better. Nothing on the floor, everything organized.

It was the worst rue21 or any shopping experience ever! Never will we give that particular rue21 business again.

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3 comments
Guest

I went to Rue 21 in St. Cloud, Minnesota.

I picked a dress off of a messy rack and the whole thing fell.

It was so embarrassing. I get that's its hard to work in retail but you know what, if you don't like your job then get off your lazy *** and get a new one.

Guest

You ***! You have obviously never worked in a retail position go get a job in retail then come complain to me

Guest
reply icon Replying to comment of Guest-931117

I've worked in retail 8 years and if employees have time to conversate with each other then they have time to make the store look good for customers. No excuses.

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Anonymous
map-marker Rio Linda, California

Online Order Review

They lost a customer today when they told me that there was nothing they could do about items I paid for and never recieved in my package. Nevet shopping here again!
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Reason of review:
Problem with delivery
Matan Dfc

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Verified Reviewer
| map-marker New Bremen, Ohio

Clothing Review

The quality of their stuff is so cheap the stuff is super cute but falls apart after a few wears I take good care of my clothes but these just don't hold up
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Reason of review:
Damaged or defective
Anonymous
map-marker Tulsa, Oklahoma

Rue 21 - Manager Review from Tulsa, Oklahoma

This company is corrupt and my oh my so many complaints. They overlook hard working seniors and do not appreciated the fact that some one would even waste their years on such a rip off of a job . They don't pay good at all and dont promote the people who have passion and loyalty. If he was overlooked why wouldnt they professionally train him to get him at that next level instead of giving up on someone who is EAGER! Rue is NOT for eveyone so if you get a manager who has stayed longer than a year ( in store doing the dirty work of course) then really invest in your people!!!! Bob fisch do you really care about your people?! Talk to your seniors!!!!
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Reason of review:
Problems with payment
2 comments
Guest

No they don't care about there employees, they just care bout them selling fragrance

Guest

Amen sista. Greedy company to work for and the work doesn't pay off either.

Bob Fischer does not care about customers or his employees. In the end everyone suffers except for his wallet.

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Anonymous
map-marker Oak Harbor, Washington

Rue 21 - Employee Review from Oak Harbor, Washington

The employee at the Rue 21 off 10th St. & Trenton in McAllen Tx. was rude & not attentive at all.Im a business owner & even though we all have our bad days,there should be no reason we should take our personal problems to work. My Daughter & I were kicked out the house into the streets by my boyfriend last year,had no place to go besides a *** friends place,Iwas working as a part timer at Macys & not once did I speak rudely to a customer.Im a a regular hard working person,if I can do it Im sure others can also. Very bothered with customer service.:-[
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Reason of review:
Poor customer service
Anonymous
map-marker Scottsbluff, Nebraska

Cooperate and management are complete snobs and gossip too much.

Two managers were caught talking about associates and the store manager and NOTHING was done about it. I will never go back as an associate or to shop. They cut my hours to 10 instead of 20 without notice and I have never been in trouble. I swear one of the managers steals, she always comes in 2 hrs early for nothing. And constantly leaves the back door un alarmed. She made another manager quit because she flat out talked her down and cursed at her several times.she acts like she is the store manager. Milking the clock too and constantly getting over time.
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Reason of review:
Not as described/ advertised
1 comment
Guest

Report her to the regional manager and the district manager. They will undergo investigation on her without her knowledge and catch her if what you say is the truth!

Anonymous
map-marker Reno, Nevada

Rue 21 - Manager Review from Reno, Nevada

I walked In no interview nothing got hired on the spot for the holiday weekend (11/27/2014) was told I would be hired on after for pt. Once I got there it was horrid management were rude worked till 230 am and got pushed off again and again for lunch. Refused bathroom breaks or I'd have to leave. Had many disputes with consumers cause of the lines (even though I worked in the dressing room) or sizes. No manager ever helped. At the end of the night when I asked for the bathroom ( I am a cancer surviour -kidney- I need the restroom) I came back to them telling me the cut all my hours for the weekend and I may hear back if they are desperate. Wtf....also I worked thanks givjngball day and night and was told I wouldn't receive holiday pay ! I took this job to make sure my family has a extra good xmas on top of my 2 other jobs. This was crazy I've never been more disappointed.
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Reason of review:
Not as described/ advertised
1 comment
Guest

You might not have been treated completely fair, but then on the other hand what did you expect your hours and the customers to be like on the week end after Thanksgiving. If you have a kidney problem you should have known not to apply for a job that would include that week end.

I had surgery for colon cancer on September 9 and up to this date, I don't dare to leave my apartment because I never know when I will have go to the bathroom and when I have to go, I have to go.

Why would you family particularly need an extra good Christmas? Most people do what they can and don't worry about something like extra good.

Anonymous
map-marker Chicago, Illinois

Pants Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Horrible customer service. I ordered 5 pairs of pants & only one came & they did nothing to help! Warning be careful when ordering from their site
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Anonymous
map-marker Discovery Bay, California

Coupon Review

Horrible customer service. Would not honor coupons but could not explain why and then kept the unused coupon. Will never waste my money there again.
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Reason of review:
Poor customer service
Anonymous

UNFAIR TREATMENT OF MY SON WHO IS AN EMPLOYEE

HES BEEN THERE 5 YRS, CONSTANTLY LOOKED OVER FOR A PROMOTION,ALL THE CUSTOMERS LIKE HIM ASK FOR HIM BY NAME, MANAGERS AND DISTRICT MANAGER NOT QUALIFIED TO BE HIS BOSS!! HE SHOULD BE THEIRS! THIS COMPANY IS A COMPLETE JOKE. MR FISCH (THE OWNER FIRST NAME BOB) MY ADVICE TO YOU IS YOU BETTER START LOOKING AT YOU COMPANY BEFORE IT CLOSES. SIGNED PISSED MOTHER AND CUSTOMER!!!! ALSO YOUR CURVY CLOTHES ARE NOT TRUE SIZES AND STOP PUSHING THAT STINKY FRAGRANCE..AND WORRY ABOUT YOUR EMPLOYEES SAFETY MORE ESPECIALLY IN YOUR SHELBY NC STORE! YOUR LACK OF CONCERN IN ALL THESE AREAS CREATES A TERRIBLE ATMOSPHERE FOR A PLEASANT SHOPPING EXPIERENCE1 QUES. DO YOU EVEN CARE? FROM OTHER COMMENTS IVE SEEN THIS FRANCHISE WONT SURVIVE!
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2 comments
Guest

If you son is old enough to have been working there for five years, he is old enough to do his own complaining. Furthermore, this isn't the site to complain directly to Rue 21.

You can bet your bottom dollar there is a reason your son gets overlooked for promotions.

All you know is what he tells you. If he is such a perfect employee he should have no trouble finding a job elsewhere.

Guest
reply icon Replying to comment of Guest-878476

Dear anonymous, i will always stand up for my children no matter how old they get, and trust me he can definitely complain for himself, and besides you don't tell me what to do,i don't even know you! number 1 I will also bet your bottom dollar that there is no good reason for him being overlooked,considering the managers they keep hiring don't last for more than 1 or 2 months and have to look to him for help with issues that they should already know and understand!

number 2 thank you for letting me know that this is not the site to complain directly to rue,i will find the one that is. Number 3 i know he will find another job at another company that appreciates him and his perfect work record!!

I do know what other employees also tell me,concerning this issue, but hey thanks for your two cents! stay anonymous have a great day.

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Anonymous
map-marker Gaithersburg, Maryland

Bad customer service.

I often visit Rue 21 to shop at lakeforest mall and I did encounter one of the manager named Daniel who was very rude and was distracted when he was training a new employee,and when I questioned him about that,he was very very rude and had a bad attitude.This kind of behaviour is very bad and will make customers runaway and not to shop there anymore.Please we don't need this kind of manager,they need to have a good customer service and be very pleasant and kind. this incident occurred on the 22nd of October around 3.00p.m. Please be aware that customer service is the backbone of any institution,store or any company to attract and get good response to customers.
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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Boone, North Carolina

One of your employees was very rude.

Your employee at the Boone store was very rude to me and my sister. Her name was Cheyenna. She would not help us with clothes and she didn't want to ring us up. She than proceed to ignore us when we would ask her a question about the sales thay where going on. When we asked her about them she said with a smart attitude "there are many of signs up about the sales, figure it out for yourselfs." I was very offened by the way she acted to us and was very ticked off and i would really like for her to be fired for these actions of hers. i will NEVER shop at another rue 21 store again until she is gone and just for the record i would shop there all the time and i always bought something when i was there.
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4 comments
Guest

Its called customer service which rue 21 stresses to the max!!! But in her defense the owner, district managers,regional managers, and all the big bosses of this company don't care, so why should the employees?

it's really backwards to stress good service and then could care less once they are back in their offices sitting on high! This company is a complete joke.

Guest

Fired. Really?

Thats an extreme punishment for a person that has to deal with people like you all day.

Guest
reply icon Replying to comment of Guest-863223

Amen. Every thought it was your attitude that have the person act that way?

In retail, we give you what you give us. To suggest someone be fired because they didn't bend to your every room, that's just childish.

"Mommy, she offended me, take away her job to pay for her living because I got butt hurt and probably was snippy to the girl." Grow up.

Guest

It is straightforward, it is not her job to hand guide you, if you cannot read the sales take mommy along.

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Anonymous
map-marker Cedar Park, Texas

I was discriminated against by managers

I was at Lakeline Mall this past weekend with my daughter, having a little shopping spree to take our minds off a recent death in the family. My daughter is 15 and her favorite store is (was) Rue 21. When we entered the store it took about 20 minutes for any of the staff to greet either of us, and when they did it was very rude. A young black woman came up to us while we were trying to search for a particular size of a shirt on a table that was terribly unorganized. She said "Hi how y'all doing can I help you find something?" And looked at us as if we were the ones who had made the mess on the table, which was not the case. I replied, and said yes I was looking for a medium in a shirt that I showed her. She said "Oh no we don't have that it got sold already" and just walked away to the register area where two other women were just standing around talking. We continued to search and actually did find the shirt that "got sold already" and then we began looking at another table closer to the register. While looking at items I overheard a conversation between the group of associates that really upset me. I heard one of them say "ugh I'm so sick of these *** white trash messing up our tables and keep asking dumb questions" and another manager commented "I am not staying here late to pick up after these pigs tonight I wish they would leave so we can get ahead". Then I heard the woman who had asked if she could help us find anything explain how a *** head and her skank daughter ruined a table and she wanted to make us leave. I was livid. My daughter heard the conversation as well and she shouldn't be witnessing such unprofessional behavior from employees as she is going to begin working this summer. Not only that, but I am not a *** head, nor is my daughter a skank. And we are definitely not white trash. We got our things and dropped them on the counter and walked out. The girls looked surprised and as we were exiting they all just started laughing and saying "bye" in a mocking manner. I will never EVER take my daughter shopping here again. The entire staff was a bunch of little girls that were racist and hateful. They should be fired.
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4 comments
Guest

This sounds like rue 21 alright, the one in my hometown is awful. Every time I go in there I witness some form of unprofessional behavior from the staff.

They openly talk badly about their customers and no one ever wants to help the customers, it's seriously an achievement if you can manage to get someone to pull something down from up high or open a fitting room. They have such an annoyance towards customers and I am beginning to wonder if its something that is caused by the way the company works? My aunt in Washington has seen similar stuff at her local rue 21 as well. I think the store itself is decent if you don't mind digging through clutter and not being helped at all.

It's also got a lot of dust!

Anyways, I just don't know how this company still functions with such bitter staff. Maybe they are overworked or underpaid but that shouldn't be the customers problem!!!

Guest

Wow I'm embarrassed for the company...they need to fire whoever was involved in that incident, I just doubt they will speak up when confronted. I've known the type and they are deceitful and evil.

Guest

Sounds to me like this store needs to review its management. I work at a Rue 21 within the same district as this one.

They are pretty much known for their poor performance in fragrance, sales, an theft. I used to know one of the previous managers that worked here and was always hearing gossip. Not sure why the staff isn't getting there stuff together after so long. Eva is the district manager and she is wonderful.

I'm assuming that the store is not being honest with her because otherwise this would not occur. I am sorry that you were treated so rudely and discrimination is absolutely against company policy. This should not have happened and you should contact corporate at their website.

This kind of practice is illegal. I hope that you are able to be compensated for your terrible experience and that they wipe out the management that is not up to par so that our district can do better!

Guest

I believe it because I have personally witnessed similar happenings in retail/restaurant settings. Too bad you weren't able to record them.

Its fine you posted here, to let the public know. But make sure you contact Corporate directly so they can investigate.

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Anonymous
map-marker Sterling Heights, Michigan

Review from Sterling Heights, Michigan

I was at the Auburn Hills Michigan location and one of the managers I believe her name was Val, she was completely rude to my brother and I did not great us as we walked in wouldn't help my brother find some jeans he was looking. I would ask her a question and she would walk away so finally I asked what her name was and we left the store we were ready to buy our whole winter wardrobe and decided to take my business else where. Someone as nasty and rude like that should not be a manager.
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1 comment
Guest

She might have been rude in some ways, but there isn't any law that says store employees have to greet customers when they enter the store. Myself, I would rather be left alone, unless I ask for help.

It sounds like you have a lot of growing up to do. I also think you added other things to your complaint just because you are upset that you weren't greeted.

Anonymous
map-marker Mount Prospect, Illinois

Worst Shopping Experienece Ever!!!!!

As soon as I walked in I was not welcomed! All the clothes on the tables were a mess. All employees were really rude! They did not ask if we needed any help! The sales associates were on their phones, sitting down, eating candy and taking pictures. They did not give out any fragerence strips! The windows and mirrors were dirty, they had finger prints and smudges. Fittting rooms were a mess as well they had many clothes inside just piling up. This rue21 is located at Mount Prospect Plaza in IL. Manager did not know the promotions of the clothing, and charged me reuglar price! Unexpectable, first and last time I will ever shop there!
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3 comments
Guest

If you are an adult you do not need to ask if you need help. Sometimes people get offended and upset if they are asked if they need help.

The best thing to do as an ADULT is to ask for help if needed.

They can't read your mind. I am sure the manager know the promotions and it is YOU who does not.

Guest

Honey. Rue 21 is a trash store.

The clothes fall apart. People shouldn't admit to even shopping there.

The product is garbage it's a step above dollar store clothes. Don't shop there save yourself the embarrassment.

Guest

Thats typical rue 21 service, not surprised at none of these comments

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