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I ordered 2 coats for my daughter and had them sent to store Bay City Mi.The employee went to the back and brought me an opened package and the proceeded to open the rest of it at the counter.She acted very surprised at the fact that one coat was missing and offered i...
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3.5
#1144409
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Placed an online order when hoodies were buy one get one 1/2 off. When they arrived they did not fit my son. I took them to the store which is an hour away from my hometown to exchange for a smaller size. They had one in the right size I needed but not the other. They...
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3.2
#1138110
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Placed an online order at 10 pm their customer serivce line is only open from 10 am to 8 pm. My husbands pants were the wrong size so i called the next morning to have the size changed on my order. All i got was a waste of my time to give them all my information twice...
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1.7
#1129658
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Rue 21 - Ordered two coats never came had a email from the company s

Rue 21
#1144477
1.0
Details
Now when I called they do not know me number order numbers not associated with the right name or address getting the run around no money back. His company is full of crap and is nothing but a thief would never buy from them again worst customer service I’ve ever seen need to be put in jail be where you will get ripped off
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Advertised vs Delivered
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Delivery Service
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Exchange, Refund and Cancellation Policy
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Price Affordability
Product or Service Quality
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Value for money
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Rue 21 - Rejected credit card

Rue 21
#1131429
Tried to order a gift card using my credit card of 5 years. Site repeatedly rejected it. It worked for other on line sites. Second time this has happened. Guess they don't want my business purchasing gift cards for 7 grandchildren and they won't be getting it.
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Rue 21 - Clothing

Rue 21
#1044059
1.0
Details
I bought two dresses and the zipper broke on the blue dress, my wedding is next weekend I had to go buy a new bachlorett dress.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Short Review on April 17, 2017

Rue 21
#1035305
Ordered a couple times online and the never seems to have the items that I have ordered, they never called to let me know that they didn't have the items...why are the items available online but when you order them they Dont have them... Will never order from them again
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When ordering on the website of Rue 21 multiple times items were out of the cart with no notification informing of being out of stock. Yesterday 11/3/2017 i placed my order, nothing DURING checkout or payment was there any mention of an item being completely...
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#1126239
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Placed order September 26th tryed tracking my order after I got email September 27 th that my order was shipped waited a week and nothing contacted UPS was told my package was never sent to them for shipping only a label was created contacted rue 21 was told my package...
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Anonymous
Trisha

Did you ever get your items? I am going through the same thing.

2.6
#1119033
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I bought 2 rounders as the store was closing in 3 weeks.. They told me they would contact me when it was time to pick them up... They closed without notice without giving me the rounders!!!!!! Talked to the Asst mgr at Wal Mart and told her I got stiffed...she said...
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1.0
#1095494
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Went to Rue 21 to buy my daughter a shirt for school pictures. I see a stand with a BIG sign that says "Buy 1 get 1 for $3.00" on the stand was 1) Jean jackets 2) shirts and jeans. I told my daughter to try the jean jacket and a shirt. Get up to the counter to pay and...
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1.0
#1091135
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If you don't use your gift cards within a certain time period they will deactivate them. After weeks of trying to get an answer for this situation I finally got my money returned to me. Then of course I earned rueBUCKS for my purchase. What do you know I can't use...
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#1065794
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In the past month I have spent quiet a bit of money at Rue 21 online. I have a store near my house so I always do the, "Ship to Store" option. When I got my order I received 2 coupons for a total of 40 Rue Bucks. I put a few things in my shopping cart (which most...
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Anonymous
Arianna

20 off of 40. If you have two ruebucks then you can get 40 off of 80. It's simple math and common sense. You sound like one of those customers that just like to have something...

Anonymous
Anonymous

The rueBUCKS are a coupon that gives you $20 off when you spend $40, or more. It literally says that right on the front of the coupon. I'm looking at one right now...Also, you...

2.8
I didn't like
  • Shipping
  • Rue bucks scam
  • Not letting customers know things are out of stock
#1065618
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I placed an order online and when i went to my account on their site the order wasn't there but there was a pending transaction on my account. I called customer service and they informed me that my order was cancelled, but I received no email in regards. They said 2/3...
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1.5
#1065598
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